Speaker Miller

Get in the Flow! Using Work Flows to Streamline clinic Value and Efficiency
Victoria Miller,
PhD, LSSBB, Quality and Performance Improvement Director, CHCA
Concurrent Session | 11:15 am - 12:35 pm | Salon A/B

Session Description:
Understanding organizational workflows and their value to a clinic is instrumental in improving clinic efficiency, meeting quality measures, finding new techniques to provide value based care for patients and catching those ever so sneaky $$DOLLARS$$ that fly out of clinic doors through operational “waste”. In this session, Dr. Miller will introduce the ways a clinic environment has operational “waste”, what an operational workflow is, and then dive down into how utilizing tools for workflow improvement can find those wastes. These techniques and tools will be a guide for clinic management to create initiatives after the conference, which will decrease wasted revenue and improve the value of care clinics give to their patients.

Presentation Link: Click Here to Download

Speaker Biography:
Dr. Victoria Miller is the Quality and Performance Improvement Director for CHCA.  She brings to the PCA over 10 years of experience in healthcare informatics and quality.  Dr. Miller holds a PhD from University of Arkansas, is a certified Project Management Professional, and is a LEAN Six Sigma Blackbelt holder.  She has a vast knowledge around using analytical and education techniques to improve the overall quality of care and the performance of metrics/ measures within a clinical environment.  Over the past five years, Dr. Miller has specialized in clinical transformation programs, specifically PCMH.  She has guided multiple clinics on NCQA recognition and upkeep with PCMH.  Her role just prior to joining the team at CHCA involved directing the technical team responsible for guiding and supporting the Arkansas Medicaid PCMH program and its algorithm and payments made within the AR MMIS (Medicaid Management Information System).